Return Policy

Return Policy for Machines and Tools by Garnet Tools

At Garnet Tools, we are dedicated to delivering high-quality machines and tools to our valued customers. Please review our return policy below for clarity:

1. Return Eligibility:

   – Every machine and tool undergoes rigorous quality checks or trials before dispatch to ensure top-notch performance.

   – Customers can request specific checks or details before packing and dispatch if any critical work or process is required.

2. Manufacturing Defects:

   – If you suspect a manufacturing defect in your machine or tool, please contact us within 5 days of receiving the product.

   – We may request photographic evidence or other documentation to assess the issue and determine the appropriate course of action.

3. Damages During Transit:

   – While insurance for transit is the buyer’s responsibility, Garnet Tools can arrange for repairs or rectifications for damages incurred during transit on additional charges.

   – The buyer is responsible for bearing the cost of packing, transportation, clearance, insurance or any other handling or cost involved for the machinery or tooling to and from Garnet Tools’ facility for repair.

4. Customer Support:

   – Our dedicated customer support team is available to assist you with any concerns or questions you may have regarding your machines and tools.

   – Please don’t hesitate to reach out for assistance with troubleshooting, maintenance, or any other inquiries related to your purchase.

5. Warranty Coverage:

   – All machines and tools sold by Garnet Tools are covered by a manufacturer’s warranty against defects in materials and workmanship.

   – Warranty terms and coverage may vary depending on the specific product. Please refer to the warranty documentation included with your purchase for details.

6. Cancellation Policy:

   – Orders for machines and tools cannot be cancelled once they have entered the production process.

   – Cancellation requests made prior to production may be considered on a case-by-case basis, subject to a cancellation fee.

7. Legal Matters:

   – All legal matters pertaining to transactions with Garnet Tools are subject to the jurisdiction of Civil Courts in Dewas only.

By placing an order for machines and tools with Garnet Tools, you acknowledge and accept the terms of our return policy as outlined above. If you have any questions or require further clarification, please don’t hesitate to contact us. Thank you for choosing Garnet Tools for your machinery and tooling needs.